The Salesforce Field Service Consultant exam covers topics related to workforce management, including:
- Managing resources: 16% of the exam
- Managing work orders: 23% of the exam
- Managing scheduling and optimization: 28% of the exam
- Configuring Mobility: 10% of the exam
- Managing inventory: 8% of the exam
- Managing assets: 5% of the exam
- Configuring maintenance plans: 5% of the exam
- Permissions and sharing: 5% of the exam
The certification prepares you to design and implement solutions that align with customer business processes. This involves using the Salesforce Field Service product, managed package, and Salesforce Field Mobile application.
What is Salesforce Field Service?
Salesforce Field Service is a field service management solution that includes:
- Core Field Service features like Service and Dispatcher Consoles
- Scheduling and optimization from a managed package
- A mobile app for your mobile workforce
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