A Salesforce Certified Experience Cloud Consultant exam typically covers topics like: Implementation, Sharing and Security, Templates and Use Cases, Content Management, Community Management, Community Setup, and Experience Builder; essentially focusing on the configuration and management of customer-facing communities within the Salesforce Experience Cloud platform.
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Community Design and Structure:
Creating different community types, defining member roles and permissions, and managing community layouts and navigation.
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Content Management:
Publishing content, managing content types, utilizing rich text editors, and controlling access to information.
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Experience Builder:
Customizing community experiences using components, templates, and visual design tools.
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Community Engagement Features:
Implementing discussion forums, Q&A sections, file sharing, and social collaboration features.
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Security and Access Controls:
Setting up user permissions, defining data sharing rules, and managing community-specific security settings.
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Integrations:
Connecting the Experience Cloud with other Salesforce products like Sales Cloud, Service Cloud, and Marketing Cloud.
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Analytics and Reporting:Tracking community usage metrics, analyzing user behavior, and reporting on key performance indicators.
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