The Cisco Certified Network Professional (CCNP) Collaboration Certification Exam primarily covers topics related to implementing and configuring Cisco collaboration infrastructure, including features like Cisco Unified Communications Manager (CUCM), call routing, voicemail, video conferencing, instant messaging, presence, and quality of service (QoS), with a focus on designing and deploying these solutions within an enterprise network.
Key areas covered in the CCNP Collaboration Exam:
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Collaboration Infrastructure:
- Cisco Unified Communications Manager (CUCM) configuration and administration
- Call routing and dial plans
- SIP protocols and signaling
- Media resource management
- Gateway configuration (Cisco IOS XE)
- Cisco Unified Communications Manager (CUCM) configuration and administration
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Endpoint Devices:
- Cisco Jabber client configuration
- IP Phone configuration and management
- Video conferencing endpoints
- Cisco Jabber client configuration
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Collaboration Applications:
- Cisco Unity voicemail system
- Instant messaging and presence features
- Collaboration applications integration
- Cisco Unity voicemail system
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Quality of Service (QoS):
- Configuring QoS policies for voice and video traffic
- Network bandwidth management for collaboration applications
- Configuring QoS policies for voice and video traffic
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Security Considerations:
- Implementing security measures for collaboration systems
- Authentication and authorization for collaboration features
- Implementing security measures for collaboration systems
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Troubleshooting:
- Identifying and resolving common collaboration issues
- Analyzing call quality metrics
- Identifying and resolving common collaboration issues
Important points to remember:
- This exam focuses on the implementation aspects of Cisco Collaboration technologies, requiring a deep understanding of configuration and troubleshooting procedures.
- Knowledge of network fundamentals, including routing and switching concepts, is also necessary to effectively manage collaboration systems.
- The exam may include scenarios where you need to design and implement collaboration solutions for different business requirements.
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