The Cisco 300-820 CLCEI exam, which stands for “Cisco Certified Network Professional Collaboration and Contact Center Engineer Implementation,” covers topics primarily focused on configuring and implementing Cisco collaboration solutions like Webex, Expressway, and Unified Communications Manager, including key aspects like cloud and edge solutions, mobile and remote access, initial Expressway configurations, and advanced features within the Webex platform.
Key areas covered in the 300-820 CLCEI exam include:
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Cisco Webex Technologies:
- Webex Meetings, Webex Teams, Webex Events, and Webex Board functionalities
- Deployment, configuration, and management of Webex services
- Integration with other Cisco products
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Cisco Expressway Series:
- Initial Expressway configuration and deployment
- Mobile and remote access functionalities
- Security Considerations for Expressway
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Cloud and Edge Solutions:
- Understanding cloud-based collaboration solutions
- Edge computing concepts and implementation
- Integration with cloud platforms
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Unified Communications Manager (UCM):
- Call routing and features configuration
- User management and provisioning
- Integration with other collaboration components
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Collaboration Protocols and Standards:
- SIP (Session Initiation Protocol)
- H.323
- Understanding different media codecs
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Network Design and Troubleshooting:
- Network planning for collaboration deployments
- Troubleshooting common collaboration issues
- Quality of Service (QoS) considerations
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