The Cisco 300-810 CLICA (Implementing Cisco Collaboration Applications) exam covers topics related to the implementation and configuration of Cisco collaboration applications, including Single Sign-On (SSO) for collaboration applications, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients; essentially focusing on managing features like instant messaging, presence, voicemail, and unified communication access across different devices and platforms within a Cisco network environment.
Key areas covered in the 300-810 CLICA exam:
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Single Sign-On (SSO):Configuring SSO for various collaboration applications like Cisco Webex, Jabber, and CUCM to allow users to log in with a single set of credentials.
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Cisco Unified IM and Presence:Deployment, configuration, and troubleshooting of Cisco’s IM and presence solution, including contact management, status updates, and group chat features.
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Cisco Unity Connection and Cisco Unity Express:Managing voicemail functionalities like voicemail greetings, auto attendants, call routing, and distribution lists.
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Application Clients:Understanding and configuring various Cisco collaboration application clients on different devices (desktops, mobile phones) including features and settings.
Other relevant topics may include:
- Integration with Active Directory (AD)
- Kerberos authentication
- Two-factor authentication (2FA)
- OAuth 2.0 protocols
- Call handlers and routing rules
- LDAP integration
- Quality of Service (QoS) for collaboration applications
- Troubleshooting collaboration application issues
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