The ITIL 4 Managing Professional (ITIL MP) certification covers topics such as customer interactions, service delivery, and stakeholder value.
Topics covered
- Customer interactions: How to engage with customers, suppliers, partners, and users
- Service delivery: How to convert demand into value through IT services
- Stakeholder value: How to drive stakeholder satisfaction and business success
- SLA design: How to design service level agreements (SLAs)
- Multi-supplier management: How to manage relationships with multiple suppliers
- Communication: How to communicate with customers and stakeholders
- Relationship management: How to manage relationships with customers and suppliers
- CX and UX design: How to design customer experience (CX) and user experience (UX)
- Customer journey mapping: How to map customer journeys
Who is it for?
The ITIL MP certification is for IT professionals who work in technology and digital teams. It provides practical and technical knowledge to run successful IT projects, teams, and workflows.
Certification benefits
ITIL certification can improve career prospects, with many employers preferring or requiring it. Certified professionals often earn higher salaries.
Reviews
There are no reviews yet.